Troubleshooting

Basic troubleshooting steps for most common problems.

• Clearing Your Browser's Cache
  Clearing your browser's cache can help with viewing recently changed web pages when they are not showing up properly.
• Finding your current IP Address
  Knowing the current IP Address of your home computer can be helpful when troubleshooting an issue.
• Changing your outgoing mail server (Is Port 25 blocked?)
  Most email software use port 25 for SMTP to send out emails. However, an ISP (Internet Service Provider) may block port 25 in order to prevent spamming by its customers.
• Webmail Problem "This Connection is Untrusted"
  Some hosting providers may setup the Webmail service using an unsigned SSL certificate. This may lead to you receiving a confusing error when trying to use webmail.
• Is your website or email down?
  If you are having issues with your website or email, the first step is to find out whether your web host's system status.

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  • Troubleshooting (5)